> For the complete documentation index, see [llms.txt](https://docs.infraglide.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infraglide.com/help-faq-and-support/support.md).

# Support & Community

## Support & Community

How to get help inside InfraGlide, request features, and reach the InfraGlide team.

***

### In-App Help: Ask Jane

The fastest first stop for product and infrastructure questions is **Jane AI**.

* Click the floating **Open Jane AI** control, or press **⌘J** / **Ctrl+J**.
* Inside a pipeline, the panel title is **Ask Jane** (pipeline assistant). Elsewhere it appears as **Jane AI**.
* Ask about Terraform errors, architecture choices, drift explanations, or form-field guidance.
* On failed deployments, open execution logs and use **Ask Jane** / deployment analysis for a root-cause summary and suggested fix (advisory — you still apply canvas changes yourself).

If Jane indicates that AI assistance is disabled, your organization administrator can enable AI features in organization settings.

More detail: [Jane AI Overview](/jane-ai-copilot/overview.md).

***

### In-App Feature Requests

Signed-in users can submit product feedback from **Settings**:

1. Open **Settings**.
2. Open the feature request / feedback tab.
3. Submit your request.

Successful submissions show a confirmation toast that the engineering team has received your request.

***

### Documentation

* Start at [Welcome to InfraGlide](/readme.md).
* For first-time setup, follow the [Quickstart Guide](/getting-started/quickstart.md).
* For definitions, see the [Glossary of Terms](/help-faq-and-support/glossary.md).

***

### Email & Support Channels

* **Email Support:** `connect@infraglide.com`
* **Website:** `https://infraglide.com`
* When contacting support, include:
  * Organization name
  * Workspace and Sandbox names
  * Pipeline name and version
  * Deployment ID (from Executions)
  * Approximate timestamp and cloud provider

Do **not** paste cloud secrets, service account JSON, or access keys into tickets or Jane prompts.

***

### Community & Updates

* **Release History:** Track updates in [Product Release Notes](/changelog/release-notes.md).

***

### Escalation Tips for Admins

Org Admins can also check:

* **Observability → Audit Trail** for sign-ins, invites, credential changes, and deployment actions.
* **Observability → Deployment Logs** for historical Loki-backed output when configured.
* Organization cloud provider policy if users cannot see AWS/Azure/GCP tabs.
* Credential validation timestamps on the Credentials page.

***

### See also

* [Frequently Asked Questions (FAQ)](/help-faq-and-support/faq.md)
* [Keyboard Shortcuts & Productivity Tips](/help-faq-and-support/shortcuts.md)
* [Security Architecture & Data Protection](https://github.com/skilltect-technologies/infraglide-doc/tree/main/security-audit/data-privacy.md)


---

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